An angry mother has billed Scotrail operator Abellio for the time she had to take off work to collect her daughter last Tuesday when the Lanark train terminated without warning in Motherwell.
“My daughter is at school in the town centre and she relies on this train service to get to and from school,” said the Lanark mother.
“I have now lost count of how many times this train service has either not run, or - like yesterday - was aborted in Motherwell.”
And she told the train company: “After getting an SOS call from her, I had to ask to get away early from my employer, losing two hours pay, then had to drive to Motherwell and back to collect her.
“This is truly unacceptable.”
She said that no other transportation had been offered for the passengers left in Motherwell.
Her daughter did not know where to go to get a bus on to Lanark.
“I am at the end of my tether with Abellio,” she told the company, adding that since it had taken over the service, the train timetable had deteriorated.
As reported in this paper in recent months there have been numerous complaints about the Glasgow to Lanark service since Abellio took over the ScotRail franchise in spring last year.
As delays and cancellations mounted over the summer, both the MSPs representing the Clydesdale area sought meetings with Scotrail, and the local community council asked Strathclyde Partnership for Transport to monitor the Lanark service.
Now the mother is looking for compensation from Abellio for the two hours work she lost, and her travelling expenses to Motherwell and back with her daughter - an account detailed in her letter to the company.
Scotrail described the train terminating during its journey as “a rare occurrence”.
A spokeswoman for the train company told the Gazette: “ScotRail always tries to avoid terminating a service but on this occasion a signalling problem was causing trains to be delayed.
“Because this was a regular service through Motherwell, no replacement buses were put in place as the next service would be through the station before buses would arrive.”
And she added: “Termination of services are a rare occurrence and we do all we can to avoid taking this action.”
As for the mother’s bill, she said that ScotRail would “consider the claim” when it received it.