BT CUSTOMERS in Clydesdale have hit out at the slow broadband speeds facing them every evening.
According to a number of disgruntled locals, who contacted the Gazette, broadband speeds at night have been incredibly slow causing a great deal of frustration across the area.
One such customer is Lanark’s Greyfriars Church minister, the Rev Bryan Kerr.
Bryan said: “It has to be a capacity issue because engineers have already been out looking at the problems and found nothing wrong with the cables.
“A neighbour of mine is with Talk-Talk and hasn’t experienced any problems whatsoever.”
Lesmahagow resident Dean Williams also contacted the Gazette about the problems he has been facing.
Dean said: “We cannot do anything after 7pm so Sky Movie downloads don’t work and surfing the net is extremely slow to the point of not being worth it. I have been really surprised at the poor service. The biggest problem has been getting time off work for pointless engineer visits.
“I hadn’t had any problems with BT before this. There has also been a lot of frustration with my neighbours.”
Clydesdale MSP Aileen Campbell confirmed that she will be meeting BT’s regional head of policy and public affairs Mark Dames on Tuesday, May 5, to discuss the problems facing constituents.
A BT spokesperson said: “We’re aware of broadband speed issues affecting some users in the Lanark area and we’re sorry for any impact on local people.
“Our planners are currently drawing up an action plan to optimise capacity in the local network to improve speeds. This will be implemented over the coming weeks, and improvements should start to be seen by the end of this week.”